As of the 1st February 2025, PLSclear will be introducing a new policy in addition to our regular credit control work. Licences which have been paid for via invoice and are unpaid for over a year will be cancelled, if no payment is made.
Once a user has accepted a quote by invoice, they are provided with their licence document. PLS then issue invoices to the requestor and their organisation’s finance contact. The validity of the licence is dependent on its Terms and Conditions, which includes the payment of any licence fees owed.
If no payment is made for a licence, it is, therefore, invalid.
As part of our usual credit control procedures, these requestors are contacted regularly and reminded to pay the licence fee due.
As part of the new policy, requestors will receive a final chaser and will be advised their licence will be cancelled if payment is not received by a due date.
For any cancelled requests in your account, we will make it clear that cancellation is due to non-payment and if they still need the content, the requestor will need to resubmit the request. You will see this as a comment on the relevant request.
If you have any questions, please contact us at plsclear@pls.org.uk